Question 1

What is OroMiQ?

Accepted Answer

OroMiQ is an intelligence-based CRM. At its core it helps you manage your leads, contacts, pipeline, calls, email sequences and follow-ups, with reporting and dashboards. What makes it different is that you can enrich your leads and accounts with optional external data layers (such as CQC and Companies House) so you make better-informed decisions. Start with the CRM and turn on the data layers whenever they are useful to you.

Question 2

What is OroMiQ CQC Intelligence?

Accepted Answer

OroMiQ's core is a CRM for managing your pipeline, calls, email sequences, and follow-ups. The Care edition adds live CQC intelligence on top, continuously monitoring CQC data across all indexed locations and surfacing insights through your dashboard, portfolio, and market analytics. It tracks rating changes, inspection outcomes, manager movements, and risk indicators, keeping your records current as the regulatory picture moves.

Question 3

What is Align?

Accepted Answer

Align is OroMiQ's structured assessment product for consultants. It gives you a systematic way to capture assessment outcomes against regulatory frameworks, score the quality and confidence of your evidence, and generate professional reports. Align is available as an add-on to your consultant subscription.

Question 4

How do I create my account?

Accepted Answer

Visit oromiq.com/signup. The signup wizard takes you through organisation details, contact information, email verification, plan selection, and payment. The whole process takes under five minutes.

Question 5

How do I set up my portfolio?

Accepted Answer

After your first login, go to Settings then Portfolio. Use the search bar to find your registered locations by name, postcode, or provider ID. Select the locations you want to monitor and click Add to Portfolio. Your watchlist, dashboards, and benchmarks are built automatically once locations are added.

Question 6

How do confidence scores work?

Accepted Answer

Confidence scores indicate how likely a location's current rating is to be maintained at the next inspection. They are calculated using multiple factors including rating history, domain trends, time since last inspection, manager stability, and regional benchmarks. A high confidence score means the data suggests the location is performing consistently.

Question 7

What is Drill Down analytics?

Accepted Answer

Drill Down is a premium add-on that lets you click into any industry insight widget to see the individual locations behind the data. For example, if a widget shows that 12% of locations in your region are rated Requires Improvement, Drill Down lets you see which specific locations those are.

Question 8

What is Historical Intelligence?

Accepted Answer

Historical Intelligence is a premium add-on that unlocks time-travel capabilities on the location timeline. Instead of just seeing the current snapshot, you can view how a location looked at any point in its history, including domain ratings, benchmarks, and confidence at that time.

Question 9

How do I manage my subscription?

Accepted Answer

Go to Settings then Subscription to see your current plan, status, and billing period. From here you can view your active add-ons, seat usage, and next billing date. You can add or remove add-ons, purchase additional seats, and access the Stripe billing portal for payment method management.

Question 10

How do I invite team members?

Accepted Answer

Go to Settings then Team. Click Invite User, enter their email address and choose their role (Admin or User). They will receive an email invitation with a link to create their account. Invitations expire after 7 days.

Question 11

I can't log in. What should I do?

Accepted Answer

First check that you are using the correct portal. Consultants log in at the consultant app URL and providers at the provider app URL. If you have forgotten your password, click Forgot Password on the login page to receive a reset link by email. If you have MFA enabled and have lost access to your authenticator, contact support to reset your MFA.

Question 12

How do I create an assessment in Align?

Accepted Answer

From the Align dashboard, click New Assessment. Select the provider and location, choose the planned assessment date, and an appropriate framework will be generated automatically. Once created, the assessment appears in your list with an Assigned status. Click Start Assessment to begin scoring.

Question 13

How do I cancel my subscription?

Accepted Answer

Go to Settings then Billing and click Cancel Subscription. Your access continues until the end of your current billing period. After cancellation, your data is retained for 90 days in case you decide to resubscribe.

Question 14

How does market insights and benchmarking work?

Accepted Answer

Industry Insights gives you market-level analytics across all 15,000+ indexed locations. You can filter by region, service type, and rating. Benchmarks show how your portfolio compares to regional averages, local area averages, and national figures.

Question 15

What is the Recent Changes Feed?

Accepted Answer

The Recent Changes Feed is a premium add-on that shows you a live stream of regulatory changes across your portfolio and the wider market. This includes new inspection reports, rating changes, manager registrations and deregistrations, and other regulatory events. Changes are detected within 24 hours.

Question 16

Can I publish assessment reports to providers?

Accepted Answer

If the provider is also on OroMiQ, you can publish your assessment report directly to their account. The provider will see the report in their dashboard and can track the recommendations over time. This creates a shared view of quality and a clear record of what was assessed.

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